Terms & Conditions

These terms and conditions form the basis on which you can visit our website. Please read them carefully as they contain important information.

This site is owned and operated by Head And Heart Communications LLC. By visiting our site and/or making a purchase from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of this site, including and without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of content. If you have any questions regarding these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us at info@sitinthecity.com

We are happy to help in any way we can, answering any questions or providing recommendations by email prior to purchase. Please contact us by email at
info@sitinthecity.com or use the FAQs page. Throughout the site, the terms ‘we’, ‘us’, and ‘our’ refer to Head and Heart Communications LLC. The terms ‘you’ and ‘your’ refer to the customer/site user. Head And Heart Communications LLC. offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly, the Discount Code will generate the reduction in your basket. We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds. The best way to keep up to date on offers is via our social media platforms.

This sale contract is valid from notification of your order being dispatched. We must receive payment in full of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This email confirmation is not a binding acceptance of your order. It is confirmation that the order has been processed. Our acceptance of your order comes with the dispatch confirmation. We reserve the right to refuse an order at any time without liability.

All rights, including
graphics, illustrations, copyright and trademark, on this website are owned or licensed to Head And Heart Communications LLC. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.

We have taken care to ensure that prices quoted are correct at the time of publishing and that all goods are as described by the brand. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We reserve the right to correct or cancel the order if this error occurs. Any weights, dimensions, and capacities given about the goods are estimates only. If you have questions about the use of the card deck, please email us at
info@sitinthecity.com or refer to the FAQs page. We make no guaranties or representations of any kind as to any of the information posted about or contained on www.sitinthecity.com. By using this website, the Sit in the City card deck, the Sit in the City guide booklet, and the information herein, you do so at your own risk. They are not meant to be used, nor should they be used, to diagnose or treat any medical or mental health conditions. Always seek the advice of a physician or other qualified healthcare providers with any questions regarding physical, mental, or emotional health. The user is responsible for their own health and safety at all times. The information contained on www.sitinthecity.com is provided on an ‘as is’ basis. Head And Heart Communications LLC. hereby disclaims all guarantees, expressed or implied, including but not limited to all guaranties of merchantability, fitness for a particular purpose, and/or non-infringement. Head And Heart Communications LLC, the author, and publisher are not responsible for any results or outcomes, will not be liable for any damages, whether direct, incidental, consequential or punitive, arising out of, use of, or inability to use information posted on www.sitinthecity.com or its social media. This site may contain certain information and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to contact you about any information updates to our site. You agree it is your responsibility to monitor changes to our site.

All orders are subject to acceptance and availability. If the product you have ordered is not available from stock, we will contact you by e-mail provided you have given us your details. You will have the option either to wait until the item is available from stock or to cancel your order.

You are able to correct errors on your order up to the point on which you click on ‘proceed to checkout’ during the ordering process. If you should place an order for an incorrect item or quantity, please e-mail us immediately at
info@sitinthecity.com noting ‘Ordering Error’ (including order number) in the Subject line to amend the order. If the order has been dispatched, you will be liable for the cost of delivery to and return of delivery. Please review our refund policy for further details.

The prices payable for goods that you order are as presented on our website. The price of goods does not include delivery-specific sales tax.

The cost of delivery is included in the price as presented on our website. We will deliver the goods to the address you specify for delivery of your order. It is important that this address is accurate as we take no responsibility for non-delivery due to an error on the order address. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by our negligence.

We do our best to get your order out the door and into your hands as quickly as possible. Estimated time of delivery is within 3-5 business days*.

*Please note delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction. Returned good are subject to a 12% restocking fee unless we send an item in error or your goods are damaged in transit. 

You have the legal right to cancel your order within seven days of receipt of your goods with the exception of any made-to-order items. You do not need to give us any reason for canceling your contract; however, returned goods are subject to a 12% restocking fee which will be deducted from the refund. You will need to notify us in writing if you wish to cancel your contract. Cancelations are only processed with a Returns Number issued by us. Please refer to our Refund Policy page for details on how to cancel an order. If you have received the goods before you cancel your contract then you must send the unused, unopened, undamaged goods back to our contract address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you must not unpack the goods when they are received by you and must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account minus the 12% restocking fee as soon as possible and in any event within 30 days of your order provided the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the cost of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. You will be credited for the costs incurred in returning faulty or unsatisfactory goods.

We reserve the right to cancel the contract between us if: 

We have insufficient stock to deliver the goods you have ordered.

We do not deliver to your area, or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order, we will notify you by e-mail and will credit your account any sum deducted by us from your credit card as soon as possible, but in any event, within 30 days of your order.

If you do not receive the order within 30 days of the date on which you ordered it, we will have no liability to you unless you notify us of the problem by email at
info@sitinthecity.com noting ‘Order Not Received’ in the Subject line, within 60 days of the date on which you ordered the goods unless this is not reasonably practicable. If you notify us of a problem under this condition, our only obligation will be, at your selection:

  1. To make good any shortage or non-delivery
  2. To repair or replace any goods that are damaged or
  3. To refund you the amount paid by you for the goods in question in whatever way we choose, including a credit note.

Both parties shall only be liable under this contract for losses which are a reasonably foreseeable consequence of the relevant breach of contract. You must observe and comply with all applicable regulations and legislation, including obtaining including all
necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase. You will be liable for any customs, duty or tax amount on import of goods. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

We reserve the right to change these terms and conditions periodically and you should read through them as often as possible to remain up to date.

If any part of these terms and conditions is unenforceable, including any provision in which we exclude our liability to you, the enforceability of any part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

Nothing in this Agreement is intended to, nor shall it confer any rights to a third party.

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials whether online, by e-mail, by post, or otherwise (collectively, ‘comments’), you agree that we may, at any time, and without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) maintain any comments in confidence; (2) to pay you or compensate you in any way for any comments; or to (3 respond to any comments. We may, but have no obligation to monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus, or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from  using the site or its content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any lawful acts; (c) to violate any international, or local regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or to (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related websites for violating any of the prohibited uses.